Customer Service Representative
Maumee, Ohio
$22/hr - Paid Weekly
8 am - 4:30 pm
Summary:
The Customer Service Representative (CSR) is responsible for managing customer interactions, processing orders, and ensuring compliance with company policies and contract requirements. This role supports the full lifecycle of customer accounts, including contract review, order management, and cross-functional coordination.
Key Responsibilities:
Serve as the primary point of contact for customer inquiries related to orders, quotes, deliveries, changes, shipping, quality concerns, returns, and expedites
Review customer purchase orders, contracts, and requirements to ensure compliance with company policies and terms & conditions
Prepare, review, and maintain contract documentation in accordance with corporate and divisional procedures
Enter and manage data in ERP systems, including sales orders, RFQs, pricing, and order status, ensuring accuracy and completeness
Coordinate with internal teams (Sales, Operations, Finance, EDI) to support customer needs and resolve issues
Communicate terms, pricing, product changes, and special instructions across departments
Assist with customer account setup, including tax documentation and validation of payment terms
Support accounts receivable by resolving pricing discrepancies and assisting with collections
Handle returns (RGA), credits, debits, and courier claims per company guidelines
Collaborate with Operations to manage expedites and track shipments
Review and support RFQs and new business opportunities in partnership with Sales
Maintain strong customer relationships and support ongoing customer satisfaction
Ensure compliance with export regulations and escalate concerns when necessary
Identify and support continuous improvement initiatives across processes
Maintain all documentation in compliance with retention policies and procedures
Perform additional duties and projects as assigned
Qualifications:
High School Diploma or equivalent required; Associate’s degree preferred
Minimum of 2 years of customer service experience (distribution/manufacturing preferred)
Excellent verbal and written communication skills
Strong problem-solving and analytical abilities
Proficient in Microsoft Office and ERP systems
Ability to multitask, work independently, and collaborate across teams
Core Competencies:
Effective communication and collaboration
Ability to manage ambiguity and prioritize workload
Strong organizational and process optimization skills
High level of professionalism and customer focus
Physical Requirements:
